B2 · Procurement & governance

Maintenance Contracts and Service Levels

Are the service expectations understood in the same way by everyone?

Who this is for

Facilities, maintenance, procurement and contract teams.

We adapt the cases and exercises to the organisation’s context and the participants’ responsibilities.

Areas to work through

  • Examine scope, obligations and service measures.
  • Work through reporting and escalation responsibilities.
  • Build a review process around shared evidence.

Related programmes

Continue the enquiry.

Some briefs bring more than one area together. A combined scope can be discussed before a proposal is prepared.